SERVICES CATALOGUE
25 services · personalised proposal within 24h.
WHERE TO START
Instead of scanning all 25 services one by one, pick your starting point — we highlight the services that usually make up that operation and prepare a proposal for your case.
C/01 · RECEIVING & CHECK-IN
'I sent 20 units, they booked in 0.' Slow, unrecorded receiving makes stock vanish before it even reaches the shelf.
We receive boxes and pallets, check them against the delivery note or ASN and book them into stock the same day, logging any discrepancy. Standard check-in of boxes and pallets: included. Unloading a non-palletised container is billed by the hour.
intake scan · check against delivery note/ASN · priority receiving for new batches
Unit counting, visual inspection and a photographic report of the batch — you know what arrived from your supplier before your customer sees it. Available as a full count or by sampling.
full or sample counting · photographic record · discrepancy report in the portal
C/02 · STORAGE
'I didn't want my living room to be a warehouse.' The house and the garage have run out of room for stock.
Automated vertical storage (VLM) for many small SKUs: high density, with every unit holding its own address. A 60×40×20 cm box — designed for cosmetics, supplements, costume jewellery and accessories.
goods-to-person VLM · unit-level addressing · scan control
A pallet zone next to the automated picking loop, with no seasonal surcharges and none of the operational weight of running a building. Your bulky stock stays with us, not in a unit you rent yourself.
WMS position control · replenishment of the picking loop from the pallet
Every batch and expiry date visible in the portal; we ship what expires soonest first (FEFO). If a batch is recalled, we know every recipient. Included in the base rate — in the market, this is usually a paid extra.
batch/expiry in the WMS · one-click batch hold · FEFO allocation
A second warehouse without opening a second warehouse: seasonal and surplus stock on pallets, flexible and with no long contracts — and, at peak, it's already next to the dispatch belt.
flexible pallet zone · VLM replenishment as sales dictate
C/03 · PICK, PACK & PACKAGING
'I spend my days packing — and I'm not growing.' And even then, boxes arrive crushed, without enough fill.
A scan check of the contents before the order is sealed. As a rule, orders received by 2 pm go out the same business day. Additional items and bulky or heavy orders are detailed in the proposal.
goods-to-person VLM · scan check · sorter by destination · put-to-light (in progress)
Automated packing, fast and sized to the product — you don't pay for 'air'. The operation is included in pick & pack; each material appears as its own line in the proposal and statement, including mailers, boxes and standard fill.
automated packing · right-sizing · void-fill by SKU rules
Your box, your tissue paper, your inserts and your rules ('first order gets a card', 'VIP segment gets a sample') — executed automatically by the WMS, not 'remembered' by an operator. Inserts, samples and gift wrap are detailed per unit or order in the proposal.
packing rules per order/segment in the WMS · manual stations for the finishing touch
Per-SKU packing rules for glass, ceramics and liquids (double-boxing, reinforced fill), with the condition recorded at intake and at dispatch. We don't carry alcohol-based perfumery or ADR goods (no licence).
fragile rules per SKU in the WMS · unit condition recorded at intake and dispatch
C/04 · SHIPPING
'On my own, I've already lost a lot of money to the carrier.' Losses, unexpected fees and hours on the phone — always on the seller.
We use automatic carrier selection by weight and destination. Portugal and Spain, as a rule, in 1–2 business days. Shipping is billed at carrier rates, with no hidden margin — and the incidents (losses, fees) we handle ourselves.
Carriers we work with
multi-carrier · sorter by destination · in-house incident resolution
Export documentation and customs declarations are our routine — shipments outside the EU don't become your second job. Duties and customs charges pass through at cost.
documentation issued on site · daily practice of international shipping
THE QUESTIONS WE ALWAYS GET
The most common objections to fulfilment — and how we close them with mechanics, not promises.
OBJECTION 01
It's more expensive than doing it myself — and then there are lines on the invoice no one explains.
Billing comes from the same operational events, and every line traces back to the portal. Materials, returns, all in the open — no extra operation without written approval, with no 'surprises' at month-end.
→ Line-by-line invoice in the portal · SVC-25
OBJECTION 02
3PLs don't want small clients, and only hours in do they reveal the monthly minimum.
No minimum volume, no minimum monthly fee, no MOQ. You pay for what you store and what you ship — and the exit terms are public from day one.
→ No minimums · no lock-in
OBJECTION 03
They refuse to return my stock unless I pay exit fees — I'm held hostage.
On our side there is no exit fee. We receive your stock from your current 3PL, checked against their dispatch data, and start in parallel without pausing your sales.
→ Managed migration · SVC-20
OBJECTION 04
And who pays for their mistakes? They lost the goods and the compensation was token.
Service and liability terms for loss or error set out in writing in the proposal, with proof per unit: photographic records at receiving and on every return, and an operational history of who touched what. The terms stand on data.
→ Insurance + SLA · SVC-19 / QC · SVC-12
OBJECTION 05
Sales promise everything; then, in operations, the small client is last in the queue.
A named account manager who can see the warehouse, and a direct channel (Slack/WhatsApp) during business hours — included for every client, not just the big ones.
→ Named account manager · SVC-21
OBJECTION 06
No one will look after my brand the way I do.
The packaging stays yours: your box, your rules by segment, executed automatically by the WMS. We do the packing — the brand stays yours.
→ Branded packaging · SVC-10
C/05 · RETURNS
'A high fee for every customer return. When the margin is thin, it is lethal.'
A returns address in Portugal. Every return is identified, inspected with a photographic record and restocked the same day — by the rules agreed in the proposal.
scan identification of the return · photographic record of the condition · same-day restock into the VLM
Inspection and grading A/B/C (restock / repackaging / write-off) and repackaging for resale billed per unit. For returns networks and marketplace sellers: a white-label node in Portugal with reporting over API.
A/B/C grading in the portal · repackaging at a manual station · reporting over API
C/06 · B2B & SPECIAL SERVICES
'Those orders don't even take that long, but the 3PL charges a fortune for them.'
We assemble taster sets, gift packs, subscription boxes and promotional bundles — the very things the average 3PL charges a steep premium for or turns away. Billing is per bundle and component; complex projects are billed by the hour.
assembly next to the VLM · scan check of the kit contents · kit counted as an SKU in the WMS
FNSKU labels, polybag, bundles and dispatch to the Amazon FC (incl. Illescas), drip-fed to your restock limits — while the bulk of your stock stays with us and sells through other channels.
label printing and control · batch→box→shipment link in the WMS · buffer in the VLM
We bring the item into line with the channel — EAN/SSCC for retail networks, FNSKU for Amazon — or relabel when you switch supplier or country. RFID labelling per unit is an additional service, quoted in the proposal.
on-site printing · identifier links in the WMS · item-by-item operation
Retail-network replenishment and wholesale orders from the same stock as your D2C: boxes and pallets, delivery notes and packing lists to each network's spec. Billed per box or per pallet — not per order. Palletising is detailed in the proposal; EDI documents included.
picking by box and by unit · palletising with scan checks · EDI (DESADV/INVOIC/ORDERS) by our team
C/07 · INTEGRATIONS & PORTAL
'Shopify blames the 3PL, the 3PL blames Shopify — and no one fixes it.'
Our IT team goes beyond the WMS, building tailored dashboards and automations, including flows outside the warehouse. Explore our technology layer →
Your store connects in 2–3 days, with no setup fee; orders, statuses and tracking start moving on their own. An in-house WMS with an open API and an in-house IT team — the WMS and the integration stay in the same hands.
your ERP / WMS (API)
Integrations we work with
in-house WMS · open API · store and marketplace connectors
We write the integration for YOUR ERP/WMS or in-house system in days, not months. Standard integration at no cost. Development beyond the standard scope: quote approved before work. You don't have to rebuild your processes around our software.
in-house IT team · webhooks per event (order, shipment, return, discrepancy)
Stock, movements, orders, returns and billing in real time — the same data our team uses in the warehouse. Billing is calculated from the same operational events: nothing to drift apart, no 'surprises' at month-end.
in-house WMS portal · per-unit history in the WMS · billing from operational events
Sell on one channel and stock updates immediately across the rest and across B2B reservations; safety stock per channel, the end of 'phantom' stock and of apologising for cancellations.
single source of stock in the WMS · two-way sync · continuous reconciliation as the basis for the sync
C/08 · SERVICE, GUARANTEES & MIGRATION
'They lost high-value goods. Under their policy, the compensation was token.'
Service and liability terms for loss or error are set out in writing in the proposal — not token goodwill — alongside stock insurance. Photos and per-unit traceability are the basis for any claim: the terms stand on data, not promises.
proof per unit in the WMS (who, when, where) · photographic records of receiving and returns
We receive your stock from your current 3PL: checked against their dispatch data (we catch the shortfall), priority receiving and a parallel start, without pausing your sales. On our side there's no exit fee and no paid '30-day goodbye'.
dedicated receiving window · checked inventory of the received stock · discrepancy report
An account manager with a name, who can see the warehouse, and a Slack/WhatsApp channel answered during business hours — as part of the service, not as a 'premium option'.
a lean operations team · incidents with statuses in the portal
WHO WE'RE NOT FOR
We'd rather tell you upfront. As a rule, these profiles end up more expensive or worse served with us — and when that's the case, we'll say so plainly.
01
Below ~100 orders/month with simple shipments of a few SKUs, doing it in-house usually pays off. With kitting, multiple channels or peaks, the maths changes — tell us your case and we'll answer honestly.
02
If every unit needs deep, hand-made personalisation or assembly, it doesn't fit our automated line. Kitting and bundles, yes; engraving or customising each piece, no.
03
If a hand-finished premium unboxing is the heart of the brand, it may still be early for a 3PL — and we'll say so honestly.
04
With thin margins, fulfilment rates weigh too heavily. We'll help you run the numbers before you commit, no pressure.
05
If you're pure wholesale moving pallets, the order-by-order logic doesn't fit. Mixed D2C + B2B, now that's our ground.
06
We don't handle furniture or appliances that need a specialist operator, on-site assembly or a booked delivery slot with the customer.
07
Without an ADR licence, we don't handle alcohol-based perfumery or dangerous goods.
Alcabideche, Cascais. Come and see the warehouse before you decide.
ALCABIDECHE · CASCAIS
R. das Fisgas 442, Armazém 4 · 2645-117 Alcabideche
A5 → 20 min from Lisbon
Lisbon Airport ~25 min
Port of Lisbon ~30 min
Long-standing CTT partners, with a direct line.
Every day, local customers collect parcels here from CTT, DPD Pickup, GLS ParcelShop, InPost / Mondial Relay, Vinted Go, among others — a live, working location, not simply an address on a website.
Pickup networks active at the warehouse · among others
Still have questions before you start?
See frequently asked questions →LET'S TALK
Tell us your volume and shipping destinations — we'll send a detailed line-by-line quote within 24h.
